Coastal Computer Care can provide remote technical support over the internet. This is often quicker than arranging an onsite visit.
Because we both must be at our computers for a remote session, be sure to call in advance to arrange a mutually agreeable time & date. Remote sessions can be initiated, on the fly, during a phone call.
Using remote assistance is as simple as 1, 2, 3.

1 - Click on the above image to download the Remote Support file.
2 - Click the YES button when asked if you want to use the SplashtopSOS program
3 - Tell me the 9 number code displayed on your screen